Frequently Asked Question
Shipping & Delivery
What is your shipping fee?
We offer a flat-rate shipping fee of $15 on all orders.
How long does shipping take?
Orders are typically processed within 24–48 business hours. Delivery times vary by location.
Do you provide tracking?
Yes. Tracking information is sent by email once your order ships.
Returns & Refunds
Do you accept returns?
Due to the nature of our products, all sales are final unless an item arrives damaged or incorrect.
What if my order arrives damaged?
Contact us within 24 hours of delivery with photos so we can assist.
Product Information
Are your products for research use only?
Yes. All products are intended for research purposes only and are not for human or veterinary use.
Do you provide Certificates of Analysis (COA)?
COAs are available upon request or included where applicable.
How should products be stored?
Store products in a cool, dry place away from light unless otherwise specified.
Orders & Payments
What payment methods do you accept?
Accepted payment methods are listed at checkout.
Can I cancel or modify my order?
Orders can’t be modified once processed. Contact us immediately and we’ll do our best to help if it hasn’t shipped.
Contact & Support
How can I contact you?
Use the Contact page or email us for assistance with any questions.
